Zel Assist connects to your WhatsApp Business number and answers customer messages using AI, grounded in the product and business information you provide. You remain responsible for the accuracy of that information and for how your business communicates with customers.
You're responsible for keeping your login credentials secure and for all activity under your account. You must provide accurate business information at signup.
Free plan usage limits and paid plan pricing are shown on our pricing page. Paid plans are billed monthly via Paystack and include a 14-day free trial. You can cancel or downgrade at any time from your dashboard; no refunds are provided for partial billing periods unless required by law.
You may not use Zel Assist to sell illegal goods or services, to harass or deceive customers, or to send unsolicited bulk messages outside WhatsApp's own policies. We reserve the right to suspend accounts that violate this or WhatsApp's own Business Messaging Policy.
Participation in the cross-vendor discovery network is opt-in on paid plans and mandatory on the free plan as a condition of free access. We make no guarantee about the volume or quality of referrals either direction.
Zel Assist is provided "as is." We do our best to ground every reply in your real data, but we don't guarantee the AI will never make a mistake, and we're not liable for losses arising from a bot reply, including missed sales, incorrect pricing communicated to a customer, or similar.
We may update these terms from time to time; continued use of the service after a change means you accept the updated terms.